top of page

SHIPPING & RETURNS

Shipping & Return Policy

Every product you buy from The Watch Company is backed first by the product manufacturer's or supplier’s warranty. The Watch Company 30-day limited guarantee may also apply. The Watch Company 30-day limited guarantee provides for either exchange or refund of qualifying merchandise. To determine if the product you wish to purchase qualifies for The Watch Company 30 day limited guarantee or if other coverage applies please review the coverage terms in the item listing on our website.

Software, consumables and some other categories of products that do not qualify for The Watch Company 30 day limited guarantee have less extensive returns privileges and may be supported exclusively through the manufacturer’s or supplier’s warranty. Please check the item listing for specific details regarding individual products coverage. Terms and conditions may vary by manufacturer, supplier or product. The Watch Company will assist customers whenever possible in gaining satisfaction with product manufacturers and suppliers.

All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by The Watch Company or when the product manufactures or distributors return policies supersede ours.

This is a summary only. You can review our complete Return Policy and Procedures in our help center. You can also review warranty coverage and returns privileges for any specific product in that item’s listing on our website. You can request a Return Authorization for most products eligible for return through the link provided in our complete Return Policy and Procedures.

bottom of page